Contact
We're here to help.
Questions about a shipment, your account, or how Honther works — reach out and we'll get back to you.
Get in touch
Customer support
For shipment questions, tracking issues, and delivery enquiries.
support@honther.appResponse time: within 4 hours on business days
Business & partnerships
Volume pricing, API access, custom integrations, and partnerships.
business@honther.appResponse time: within 1 business day
For faster help with a shipment, include your waybill number (HNT-YYYY-NNNNN) in your email.
Average response time
< 4 hours
on business days
FAQ
Common questions
How do I track a shipment?
Go to honther.app/track and enter your waybill number. You don't need an account — tracking is fully public and updates in real time.
What if my shipment is delayed?
Check the tracking page first — it shows the latest status and location. If you need further help, email support@honther.app with your waybill number.
Can I change the delivery address after booking?
Once a shipment has been collected, address changes are not possible. Contact support immediately if you need to make a change before collection.
How do I get a Proof of Delivery?
POD is available on every delivered shipment. You can download it from your sender dashboard, or email support with your waybill number.
Do you offer business accounts or volume pricing?
Yes. If your business ships more than 50 parcels per month, email business@honther.app and we'll set up a custom rate structure.
How long does collection take after booking?
Book before noon and we collect the same day. Book after noon and we collect the next business day, unless you select a specific collection window.
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